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# Komodor Academy Workshops

## Accelerating Mean Time to Resolution (MTTR) with Komodor

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These are my really great slide notes

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# Schedule and Introductions

| Time          | Topic            |                             Description |
|---------------|------------------|----------------------------------------:|
| 00:00 - 00:10 | Introduction     | Overview of the workshop and objectives |
| 00:10 - 00:30 | Komodor Overview |                            Why Komodor? |
| 00:30 - 00:45 | Account Setup    |         Setting up your Komodor account |
| 00:45 - 01:00 | Hands-On #1      |                Observing Service Health |
| 01:00 - 01:15 | Hands-On #2      |                      Incident Deep Dive |
| 01:15 - 01:30 | Hands-On #3      |                    Incident Remediation |
| 01:30 - ???   | Conclusion       |               Thanks for Attending! Q&A |

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# Introduction

<span class="chapter-slide">Why Komodor?</span>
<div style="text-align: center;"><b>A brief history of <s>the universe</s> Komodor</b></div>

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![Kubernetes History](/static/content/assets/workshops/accelerating-mttr/who-we-are.svg)

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![Kubernetes Adoption](/static/content/assets/workshops/accelerating-mttr/pillars.svg)

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![Komodor Adoption](/static/content/assets/workshops/accelerating-mttr/numbers.svg)

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## Komodor Academy Workshops

<span class="chapter-slide">Accessing your Lab Instance</span>

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## Logging into Komodor

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/komodor-for-leaders/login-uname.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
      <li>Retrieve the credentials provided by your instructor</li>
      <li>Navigate to <b>app.komodor.com</b></li>
    </ul>
  </div>
</div>

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## Enter your information in the lab's Single Sign On Portal

![Komodor SSO](/static/content/assets/workshops/komodor-for-leaders/login-pass.png)

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## Observe the services configured for your lab instance

![Komodor Services](/static/content/assets/workshops/accelerating-mttr/service-overview.png)

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## Komodor Academy Workshops

<span class="chapter-slide">Hands-On Exercises</span>

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## Komodor Academy Workshops

<span class="chapter-slide">Hands-On Exercise 1: Observing Service Health</span>

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## Hands-On Exercise 1: Observing Service Health
<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/service-overview-python-app-error.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
      <li>In Komodor, a service represents a unit of software</li><br />
      <li>In Kubernetes, these are Deployments, StatefulSets, and DaemonSets.</li><br />
        <li>Select the <b>python-app-error</b> card to observe this service's events timeline</li>
    </ul>
  </div>
</div>

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## Hands-On Exercise 1: Observing Service Health Cont'd

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/event-timeline.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
      <li>Observe the service's events timeline - This is your source of truth</li><br />
      <li>The timeline is often enriched with external cloud native infrastructure events (Datadog, PagerDuty, etc)</li><br />
      <li>Your "Single Pane of Glass"</li>
    </ul>
  </div>
</div>

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## Hands-On Exercise 1: Observing Service Health Cont'd

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img style="max-width: 75%; height: auto; margin: 0 auto; display: block;" src="/static/content/assets/workshops/accelerating-mttr/ask-klaudia.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
      <li>Let's ask Klaudia a question about this service</li><br />
      <li>Click the <b>Ask Klaudia</b> button</li><br />
      <li>Ask Klaudia one of the preselected questions, or type your own</li>
    </ul>
  </div>
</div>

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## Komodor Academy Workshops

<span class="chapter-slide">Hands-On Exercise 2: Deep Diving on the Incident</span>

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## Hands-On Exercise 2: Deep Dive on the Incident

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/pod-phases.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
     <li>Select one of the "Pod running (Not Ready) Events </li><br />
     <li>The Pod is continuously looping in a <b>CrashLoopBackOff</b> state</li><br />
     <li>This is a very common and frustrating state in Kubernetes</li>
    </ul>
  </div>
</div>

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## Hands-On Exercise 2: Deep Diving on the Incident Cont'd

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/reliability-events.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
     <li>Return to the Events Timeline</li><br />
     <li>Click "Reliability Violations"</li><br />
     <li>Open the Reliability Violation for this service</li>
    </ul>
  </div>
</div>

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## Hands-On Exercise 2: Deep Diving on the Incident Cont'd

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/klaudia-rca.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
     <li>Return to the Events Timeline</li><br />
     <li>Select <i>Investigate</i> to enable Klaudia Root Cause Investigation (This button reappears when the service flaps between healthy and unhealthy</li><br />
     <li>Klaudia investigates the issue</li>
    </ul>
  </div>
</div>

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## Hands-On Exercise 2: Deep Diving on the Incident Cont'd

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/klaudia-rca-summary.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
     <li>Klaudia takes a multi-step approach to investigate the issue</li><br />
     <li>Klaudia provides a summary of the issue</li><br />
     <li>Klaudia provides supporting evidence of the issue</li>
    </ul>
  </div>
</div>

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## Hands-On Exercise 2: Deep Diving on the Incident Cont'd

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/klaudia-rca-related-evidence.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
        <li>Scrolling down, we see more supporting evidence to the issue</li><br />
        <li>An environment variable is intentionally failing the pod</li><br />
        <li>Most importantly, Klaudia provides a path to remediation</li><br />
    </ul>
  </div>
</div>

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## Komodor Academy Workshops

<span class="chapter-slide">Hands-On Exercise 3: Remediation</span>

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## Hands-On Exercise 3: Remediation

<div style="display: flex; gap: 1rem; align-items: flex-start;">
  <div style="flex: 0 0 70%;">
    <img class="column-img" src="/static/content/assets/workshops/accelerating-mttr/event-timeline-describe.png">
  </div>
  <div style="flex: 0 0 30%;">
    <br />
    <ul>
        <li>Klaudia recommends removing the <code>EXIT_CODE</code> environment variable</li>
        <li>Return to the Events Timeline for the Service</li>
        <li>Select the <code>Describe</code> button to validate the environment variable</li>
    </ul>
  </div>
</div>

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